Custom Goods Logistics Nearly Doubles Invoice Processing Throughput with Vroozi

The Challenge

With 36 warehouses nationwide and no separate procurement department, Custom Goods Logistics needed more consistent purchasing controls, invoice approvals, and financial visibility across its distributed operations. Processes varied by location. AP staff entered invoice data into NetSuite by hand, and preparing accruals could mean reconstructing approvals from emails.

The Solution

Custom Goods brought purchasing and AP into Vroozi Procure-to-Pay. Spending thresholds and approval routing guide purchases at each location. The Vroozi Marketplace, known internally as “Shopper View,” gives operations teams access to more than 100 supplier catalogs from one screen.

Automated data capture handles much of the invoice entry. AP reviews invoices in Vroozi, while the integration moves approved invoice data into NetSuite. Participating suppliers can use the Supplier Portal to raise invoice and payment questions directly with Custom Goods.

“It pretty much auto-populates most of the data. The AP team just has to review and maybe tweak a few things before they approve.” — Ziyad Zreik, Custom Goods Logistics

The Results

Faster invoice processing

AP coordinators now process approximately 6–7 invoices per hour, up from 3–4 before Vroozi—nearly double the previous pace. Work previously handled by about eight people is now managed by a four-person AP team that also oversees procurement. Custom Goods estimates six-figure annual savings.

Clearer controls and financial visibility

Spending thresholds route purchases to managers for approval, and facility managers can code and approve invoices in the platform. Reporting shows spend by vendor, item, and operator. For accruals, Zreik can pull the relevant data from Vroozi for a selected period and calculate the amount down to the penny.

Looking Ahead

Custom Goods and Vroozi recently completed a project to add part-number tracking across the platform. The teams continue to explore where invoice data capture can remove more manual work.

Explore related customer stories

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• Thomas Oilfield Services — Supplier catalogs, inventory replenishment, and a NetSuite integration.